In many Southeast Asian countries, Indonesia-based Gojek, a multi-service network, and online payment system startup, has developed into a $10 billion company of over two million motorized vehicles and courier services. To maintain inventory records and distribution of all drivers’ helmets and coats, Gojek utilized an RFID tag that can handle the struggles of regular tasks and does not get damaged.
Clients can use the Mobile app to request professional drivers and quickly recognize each driver at all streets by Gojek helmets and coats. The organization has stringent specifications that any employee should use such equipment and it has to be appropriate for all to wear and to work well in order to preserve the reputation of the brand sufficiently. Each driver must also have a Gojek helmet for travelers.
Gojek Super App provides 20 different services, many of which include products, or food distribution. In Southeast Asia, it is possible to see Gojek-branded motorcycle riders a lot. This large customer base makes it a bit of a struggle to handle the inventory and delivery of helmets and jackets for the company, can cause extra cost in case of lost and found situations – which usually occur- and also can create shortages when mass recruitment and onboarding processes applied. Because the inventory figures and the procured numbers do not match generally.
To have full accessibility and visibility for all of its assets, the company wanted to achieve an innovative system. In this way, inventory management, recovery for lost and found helmets, and tracking user authorization will be feasible.
Internally, team members are supplied with portable readers, and then they can also record specific ID numbers embedded on each label, enabling them to display the product available on-site and prevent stock-outs. As Gojek maintains a record of the product’s purchase statistics, time, and vendor, the organization may submit notices to commuters when helmets need repair checks. These data can be submitted via the Gojek Application that contractors use to monitor their tasks.
Gojek already had a very sophisticated supply chain and CRM mechanisms and platforms, so the future solution should be a technology that is flexible enough to integrate all these systems without compromising the efficiency of the company. Here comes the RFID tags with their benefits.
The RFID tags allow other exciting options as well, in addition to more effective inventory control and delivery. These are;
- It can be useful for building and preserving a positive brand image, for instance. At the right time, the organization will repair worn-out clothes and even track anyone who does not wear business uniforms.
- Offers active RFID service includes real-time monitoring for employees in various parts of a city, supplying information to the central office to increase the supervision of personnel.
- RFID tag data may also be used to validate courier attendance and offers reports based on Location, Time, and Date
- Enables identification of driver location in case of emergencies such as man-down incidents, as well as traffic accidents